Why “Set and Forget” Is a Risk in Public Healthcare IT Infrastructure

In large-scale public healthcare environments, infrastructure resilience is not a “set and forget” exercise.

This article explores how public healthcare IT infrastructure requires ongoing governance and operational responsibility to support resilient clinical systems.

Systems that support patient care and clinical operations require continuous governance long after initial deployment.

For a major public hospital in Singapore, RoyceMedia was engaged to support a complex infrastructure transition and ensure long-term operational integrity of a mission-critical environment.

This included designing and implementing a fault-tolerant virtualized environment to maintain service continuity during hardware failures, as well as taking responsibility for the environment over its operational lifecycle.

✅ Our role focused on ongoing service responsibilities, including:

 – Continuous security hardening and risk review

 – Regular system patching and configuration governance

 – Proactive identification of operational and audit risks

 – Long-term oversight to support reliability and compliance

Rather than treating infrastructure as a completed project, we help healthcare organizations operate critical systems in an environment that remains stable, defensible, and compliant throughout the entire operational lifecycle.