Key features
Real-Time Notifications
Receive alerts in real-time as soon as an event occurs or reaches a threshold level.
Multiple Notification Channels
Receive alerts through different channels such as email, SMS, push notifications, social messaging services, and voice calls.
Escalation And Routing
Route alerts to the appropriate individuals or groups and the ability to escalate alerts to higher-level personnel if necessary.
Customizable Alert Messages
Customize the content and format of alert messages to suit specific needs. Send rich or plain text logs on demand or based on alarm conditions.
Auditing And Reporting
Track and report on alert activity, including when and how alerts were received and acknowledged.
High Availability
Ensure that the alerting solution is highly available and can handle large volumes of alerts without interruption.
On-call Scheduling
Schedule on-call rotations, and alert the on-call person automatically when an incident happens.
Historical Data
Store and retrieve historical alert data for analysis and reporting.
Integration With Other Systems
Integrate with other systems such as monitoring and management tools, ticketing systems, and incident management systems.
User management and permissions: The ability to manage users and assign permissions to control who can receive, acknowledge, and manage alerts.
Benefits
Quick Response
Respond rapidly to critical situations to limit the damage.
Essential systems and infrastructure organizations require this.
Improved Incident Management
Provide teams with the information they need to take action immediately, streamlining incident response and improving overall incident management.
Reduced Downtime
Help organizations to identify and resolve problems quickly, reducing downtime and minimizing the disruption to business operations.
Increased Productivity
Proactively address issues before they escalate, improving productivity and reducing the need for reactive firefighting.
Enhanced Security
Alert organizations to security incidents, allowing them to take action quickly to protect sensitive data and prevent further breaches.
Compliance
Comply with regulations and industry standards by providing the necessary data and evidence of compliance in real time.
Cost Reduction
Reduce operational costs by minimizing downtime, reducing incident response times, and improving overall incident management.
Better Customer Experience
Organizations can provide better customer service by identifying and addressing issues quickly, reducing downtime, and minimizing disruption to business operations.
Hi-ALERT Notification Gateway delivers real time alarms & alerts, integrating with the frontline SCADA, HMI and control systems.
It reduces system downtime by using configuration logic to filter, route, and escalate alarms and events to designated recipients through multiple notification methods.
How it works
Improve alarm response time with smart escalation
From a simple call-out list to an advanced escalation workflow, Hi-ALERT allows you to quickly configure alarm notifications based on alarm types, severity, worker roles, and schedules. For instance, you might send the most critical equipment alarms to all operators and managers, while giving maintenance technician a broader range of event data.
Simple call out list that supports retries and delays
Easy to Configure Notification Workflows
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Scales from a simple call out list to comprehensive workflows
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As the alarm event unfolds, actions can to be taken
dynamically -
Enable event-based pushing of reports
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Easily configure and update schedules, personnel and
organizational changes