Be Alerted 24/7 On Your Prefered Comms Platform
Hi-Alert Notification Gateway allows for secure communication with equipment alarms through a mobile application, text message, social messaging services, voice call, or email, reducing downtime and operational costs.
Receive alerts in real-time as soon as an event occurs or reaches a threshold level.
Multiple Notification Channels
Receive alerts through different channels such as email, SMS, push notifications, social messaging services, and voice calls.
Escalation And Routing
Route alerts to the appropriate individuals or groups and the ability to escalate alerts to higher-level personnel if necessary.
Customizable Alert Messages
Customize the content and format of alert messages to suit specific needs. Send rich or plain text logs on demand or based on alarm conditions.
Auditing And Reporting
Track and report on alert activity, including when and how alerts were received and acknowledged.
Ensure that the alerting solution is highly available and can handle large volumes of alerts without interruption.
Schedule on-call rotations, and alert the on-call person automatically when an incident happens.
Store and retrieve historical alert data for analysis and reporting.
Integration With Other Systems
Integrate with other systems such as monitoring and management tools, ticketing systems, and incident management systems.
User management and permissions: The ability to manage users and assign permissions to control who can receive, acknowledge, and manage alerts.
Respond rapidly to critical situations to limit the damage.
Essential systems and infrastructure organizations require this.
Improved Incident Management
Provide teams with the information they need to take action immediately, streamlining incident response and improving overall incident management.
Help organizations to identify and resolve problems quickly, reducing downtime and minimizing the disruption to business operations.
Proactively address issues before they escalate, improving productivity and reducing the need for reactive firefighting.
Alert organizations to security incidents, allowing them to take action quickly to protect sensitive data and prevent further breaches.
Comply with regulations and industry standards by providing the necessary data and evidence of compliance in real time.
Reduce operational costs by minimizing downtime, reducing incident response times, and improving overall incident management.
Better Customer Experience
Organizations can provide better customer service by identifying and addressing issues quickly, reducing downtime, and minimizing disruption to business operations.
Hi-ALERT Notiﬁcation Gateway delivers real time alarms & alerts, integrating with the frontline SCADA, HMI and control systems.
It reduces system downtime by using conﬁguration logic to ﬁlter, route, and escalate alarms and events to designated recipients through multiple notiﬁcation methods.
How it works
Improve alarm response time with smart escalation
From a simple call-out list to an advanced escalation workﬂow, Hi-ALERT allows you to quickly conﬁgure alarm notiﬁcations based on alarm types, severity, worker roles, and schedules. For instance, you might send the most critical equipment alarms to all operators and managers, while giving maintenance technician a broader range of event data.
Simple call out list that supports retries and delays
Easy to Conﬁgure Notiﬁcation Workﬂows
Scales from a simple call out list to comprehensive workﬂows
As the alarm event unfolds, actions can to be taken
Enable event-based pushing of reports
Easily conﬁgure and update schedules, personnel and