IT Maintenance Services

​

​RoyceMedia provides IT maintenance and support services for businesses in Singapore, covering servers, workstations, network devices and selected third-party products. Support arrangements may include remote assistance, scheduled on-site visits, preventive maintenance and service reporting, depending on the agreed service scope.

Every organization has different needs depending on the size of its network and operations. Our SUPPORT Assist-Pak offers on-site support with a speedy response to meet your specific requirements. It incorporates multiple service options to help you choose the best support package for your systems.​

​

What's in it for our Customers?

​

• Speedy Response: Rest assured our Support Specialist will respond to your service within 4 hours. Prompt service guaranteed!

• Monthly tracking: A monthly service report keeps you informed of the services provided, helping you track service history and take preventive measures.

• Unlimited On-line Support: Our Support Specialists are available to help resolve problems remotely, over the phone or by email.

• Multi-Platform Support: Who says you can’t have the best of both worlds? SUPPORT Assist-Pak covers both Mac and Windows-based computers and servers.

• Scheduled Visits: Customers can arrange visits on a specific date for preventive maintenance, virus removal and protection, or other planned support activities.

• Multi-Vendor Product Support: Our Support Specialists support third-party vendor products, including printers, storage devices, routers and switches.

• Standby Support: Support availability is important. The RoyceMedia support team is always on standby to ensure that service requests are attended to whenever assistance is needed.