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ShoreTel offers organizations of all sizes more than mere VoIP services: rather, ShoreTel delivers a complete VoIP business phone system that integrates voice, unified communications (UC), and contact center capabilities.

Unlike many providers, ShoreTel’s VoIP telephone system is an all-in-one business communications solution; one that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.

UC Platform

ShoreTel’s unique purpose-built voice architecture provides a rich feature set and highly reliable distributed voice services, delivering complete business communications that scale with plug-and-play ease.
Platform Hardware and Platform Software
User Applications

> User Applications

This customizable and highly intuitive user interface provides fully integrated unified communications and call management tools. The ShoreTel Communicator call manager presents end-users a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information.

> ShoreTel Collaboration

Puts powerful, intuitive collaboration tools such as desktop sharing directly in the hands of the workforce; Ease of deployment, Enterprise mobility, Desktop sharing, Dial-in and dial-out conferencing, Unmatched audio quality, Recording & distribution are just some of the benefits.

> ShoreTel Mobility Client

ShoreTel Mobility Client for mobile devices is designed to extend unified communications (UC) applications to a wide range of smartphone and tablet operating systems.

Desk phone in the pocket, Slash costs by up to 80 percent, Easy access to directories and visual voicemail, One-click meeting access, Versatile and secure.

> ShoreTel Contact Center

Enterprise Contact Center is designed to be a functional and integrated part of your business. Highly customizable, adaptable to any business need, and easy to implement, ECC is a complete solution for multi channel, multi interaction contact center management. Contact center functionality is enhanced by CRM application integrations from ShoreTel Advanced Applications and our Innovation Network technical partners. Purpose-built for IP; designed for ease; Higher availability protects your most important relationships and Valuable business information

System Management

Within a single interface, and from anywhere they have web access, IT staff can manage the capabilities of the entire VoIP business phone system. Targeted add-ons enable call flow handling, IVR scripts, and other more specialized features such as Plug and play deployment; easy scalability, Performance status at-a-glance, Integrated software distribution, One-click collaboration management, Call Detail Reporting (CDR), Comprehensive Reports, Contact Center Director, Skills and call flow management, Custom scripting, Online documentation.

IP Phone and Docks

> ShoreTel IP Phones and Docking Stations

ShoreTel is the only UC provider to offer a choice of communication solutions and endpoints that optimizes how users communicate in the work environment for maximum productivity by providing the best possible user experience. Whether a customer communicates with desk phones, smart phones, tablets, laptops or PCs, ShoreTel enables them to choose the device best suited to their needs.

Open Integration

ShoreTel’s business VoIP solution is based on a distributed architecture, and includes an array of open interfaces that seamlessly integrate third-party information and applications into an organization’s VoIP telephone system. Seizing the flexibility and power of VoIP telephony, it integrates business communications with key data, so organizations can transform their business telephone systems into opportunities leverage their most valuable assets: people and information.

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